Terms and conditions are always subject to change, they apply to all our services.

Factory 76 – Azores Experiences is a sub-brand belonging to Factory 76, lda that is specialized in offering a variety of tours and experiences throughout São Miguel Island – Azores.

When accessing our website (making reservations, browsing, and/or using it) you approve and agree to our terms and conditions explained down below.

Any question, problem, or doubt you may have while navigating azoresexperiences.factory76.pt – you can contact our Support team.

Factory 76’s costumers are responsible for providing correct contact information so Factory 76 can communicate any changes or alterations to their reservation and/or service.

  • Cancellation Policy

Customers will receive a full refund or credit with 24 hours notice of cancellation.

Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Contact us by phone to cancel or inquire about a cancellation.

Cancelations less than 24 hours or no-shows will be charged the full price.

Note: In case of any flight delay, cancelations, injuries, natural disasters or other unexpected matters Factory 76 will not be responsible for other related costs.

  • Restrictions and conditions related to Azorean unpredictable weather: 

Weather conditions may restrict the activities. In case of cancelation due to unsafe weather conditions, the tours will be rescheduled for another day. In case the customer is not available to reschedule for another date Factory 76, lda will not charge the amount of the activity/activities.

  • Pick-ups & Drop-offs for and to experiences

Pick-up and drop-off are included for all Factory 76 tours in Ponta Delgada or at the tourism office of Ponta Delgada. Other location pick-ups and drop-offs can be arranged on request and are subject to an extra fee.

  • Prices

This website has prices displayed in euros (€), as a local tour provider, Factory 76 is nor responsible for currency calculations, additional fees, bank transfer fees, credit card fees, or others besides the prices we display.

  • Minimum os participants

The minimum participants for any of Factory 76, lda experiences are 2 adults – if you are an individual traveler please contact us directly so our customer service presents you with some options.

  • Age 

Adults: more than 13 years.

Children:  from 6 years old to 12 Years old (including)

Infants: under 5 years old (including)

  • Meals

All full-day activities include lunch.

Lunch on a local restaurant includes Starter, main dish, dessert, drinks, coffee, or tea.

A light meal or Pic-nic lunch includes Sandwich or salad or Pasta, a small cupcake or cereal bar, fruit, water, and juice.

Note: Any dietary restrictions have available options. Inform while booking your tour, at least 48hours before it.

  • Partner activities

For some suggested activities such as whale and dolphin watching, swim with dolphins, canyoning, and coasteering the terms and conditions are Factory 76 partners and not directly ours. Conditions about prices, meals, cancelation policies, and others for these specific activities please contact our support team.